Shipping & Returns - Equestrian Gear Store

Shipping & Returns

Everything you need to know about delivery and returns

Fast, reliable shipping worldwide with easy returns. We're committed to getting your equestrian gear to you quickly and hassle-free.

🚚 Shipping

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order ships.

Shipping Methods & Rates

Standard Shipping

3–7 business days

$7.95

Expedited Shipping

1–3 business days

$19.95

Free Standard Shipping

On all orders over $250

FREE

International Shipping: We ship worldwide! International rates are calculated at checkout based on weight and destination. Please note that you are responsible for any customs duties, import taxes, or brokerage fees charged by your country.

Order Tracking

Once your order ships, we'll send you a tracking number so you can follow your package from our door to yours.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at equestriangearstore@gmail.com. We cannot guarantee changes once an order has entered the fulfillment queue.

↩️ Returns & Refunds

                                Return Window:
                                You have 30 days from the date of delivery to return eligible items for a full refund (excluding original shipping charges).
                            

Eligibility

Items must be unused, in their original packaging, and in "like-new" condition.

Saddles customized or altered per your specifications are not eligible for return.

Gift cards are final sale and cannot be returned or refunded.

How to Initiate a Return

Email equestriangearstore@gmail.com with your order number and reason for return.

We'll reply within 1 business day with a prepaid return shipping label and an RA (Return Authorization) number.

Pack your items securely, clearly label the outside with your RA number, and drop it off at the carrier specified on your label.

Refunds

Once we receive and inspect your return (usually within 3–5 business days), we'll issue a refund to your original payment method.

Please allow up to 7 business days for the refund to appear on your account statement.

If you paid via cryptocurrency, refunds will be issued in USD to the same wallet address used for purchase, based on the exchange rate at the time of refund.

Exchanges

We currently do not offer direct exchanges. To swap for a different size or model, please return your original item for a refund and place a new order.

Defective or Damaged Items: If your item arrives damaged or becomes defective within 60 days of delivery, we'll replace it free of charge. Email photos of the damage and your order number to equestriangearstore@gmail.com, and we'll arrange a prompt replacement.

Questions?

If anything is unclear or you need help, our team is here for you Monday–Friday, 9 AM–5 PM CST.

Email Support

equestriangearstore@gmail.com

Business Hours

Monday–Friday, 9 AM–5 PM CST

Response Time

Within 1 business day