Terms & Conditions

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraud.

Prices shown on the Site are quoted in USD and are exclusive of shipping, handling, and applicable taxes. We make every effort to ensure prices are accurate, but we reserve the right to correct errors, even after you have submitted your order.

Any promotional codes or special offers may have additional terms and expiration dates, which will be clearly stated at the time of offer.

By submitting your payment, you represent and warrant that you are authorized to use the chosen payment method. All payments must clear before orders are shipped.

Title and risk of loss for all products pass to you upon our delivery to the carrier.

Orders typically process within 1–2 business days.

We offer standard and expedited shipping. Rates are calculated at checkout based on weight and destination.

Customer is responsible for any import duties, taxes, or customs fees charged by the destination country.

If you're not completely satisfied, you may return unopened, unused items within 30 days of delivery for a full refund of the product price (shipping fees non-refundable).

Contact us at equestriangearstore@gmail.com to obtain a Return Authorization (RA) number. Returns received without a valid RA may be refused.

Refunds will be issued to the original payment method within 7 business days of our receipt and inspection of the return.